Seva led stakeholder engagement for the implementation phase of the City’s wayfinding effort, Seamless Seattle. We provided planning and facilitation services for a series of workshops with community-based organizations in Seattle Center/Uptown and the Chinatown-International District (CID). Workshops educated participants about about new wayfinding signs coming to each neighborhood, including the locations, size, and types of signs that would be installed. Participants workshopped the contents of the new wayfinding maps–including destinations, translations, and landmark illustrations–as well as the signs’ side panel graphics. Workshops were offered in both online and in-person formats. These facilitated discussions ensured the signs for both neighborhoods reflected each community’s priorities and needs.
By offering interpretation services and meeting stakeholders in their own neighborhoods, the final pilot wayfinding systems reflect each neighborhood's distinct needs and cultures.